FAQ
1. Do you provide bulk ordering options?
Yes. If you are interested in placing a bulk order for any number or combination of items, please contact us at orders@sockeyemedia.com for more information.
2. What's on the CDs?
Each CD has 30 nursery rhyme songs, arranged and performed by live musicians. You'll probably recognize a lot of the songs, but some are oft-forgotten gems. Each CD runs about 20 minutes.
Mother Goose Club Sings Nursery Rhymes vol. 1:
- 1. Mother Goose Club Theme Song
- 2. Brother John
- 3. Mulberry Bush
- 4. Peter, Peter, Pumpkin Eater
- 5. Itsy Bitsy Spider
- 6. One Potato, Two Potato
- 7. Doctor Foster
- 8. Muffin Man
- 9. Jack Be Nimble
- 10. Hickety, Pickety
- 11. Cock-a-Doodle-Doo!
- 12. Mary Had a Little Lamb
- 13. Rig-a-Jig Jig
- 14. Going to St. Ives
- 15. Curly Locks
- 16. Little Miss Muffet
- 17. Mary, Mary, Quite Contrary
- 18. Jack Sprat
- 19. Pat-a-Cake
- 20. Goosey, Goosey Gander
- 21. Little Bo Peep
- 22. Hey, Diddle Diddle
- 23. Hark! Hark!
- 24. Little Tommy Tucker
- 25. This Little Piggy
- 26. Lavender's Blue
- 27. There Was a Little Girl
- 28. Little Boy Blue
- 29. Three Men in a Tub
- 30. Skip to My Lou
Mother Goose Club Sings Nursery Rhymes vol. 2:
- 1. Baa, Baa, Baa, Sheep
- 2. Peter Piper
- 3. Hot Cross Buns!
- 4. Five Little Monkeys
- 5. Hickory, Dickory, Dock
- 6. Twinkle, Twinkle, Little Star
- 7. There Was a Crooked Man
- 8. Three Blind Mice
- 9. Rockabye Baby
- 10. One, Two, Buckle My Shoe
- 11. Row, Row, Row Your Boat
- 12. Sing a Song of Sixpence
- 13. Farmer In the Dell
- 14. Diddle, Diddle, Dumpling
- 15. Clap Your Hands
- 16. Lazy Mary
- 17. See-Saw, Margery Daw
- 18. I Had a Little Nut Tree
- 19. Old Woman Who Lived In a Shoe
- 20. Where Is Thumbkin?
- 21. The Grand Old Duke of York
- 22. Polly, Put the Kettle On
- 23. Cackle, Cackle, Mother Goose
- 24. Teddy Bear, Teddy Bear
- 25. Little Jack Horner
- 26. Old Mother Hubbard
- 27. Jack and Jill
- 28. Star Light, Star Bright
- 29. To Market, To Market
- 30. Wee Willie Winkie
3. What's on the DVD?
The DVD is about 40 minutes of mixed content. The main portion is five, five-minute, extended-format vignettes from our popular Mother Goose Club TV spots. They were shot in HD, and feature the characters you may recognize from PBS or our YouTube channel. The DVD also has 15 of our nursery rhyme songs, filmed for TV broadcast, and four bonus songs in our web format.
4. What's in the coloring book?
Our coloring book has 57 original illustrations, in the style of our Mother Goose Club characters. Each page has an image and a corresponding nursery rhyme. The book is printed on high-quality, non-newsprint, heavy white paper and has a glossy color cover.
5. What are the MP3 Products?
Our MP3 products are digital download versions of our music albums. After purchasing an MP3 product, you will receive an email message containing a link to download your music in MP3 file format.
6. Does the DVD have closed captioning?
Yes. It has closed captioning in English for the hearing impaired.
7. How long will it take to get my order?
It varies. Our shipping costs are competitive with most online vendors. Our standard international rates are lower than Amazon's. We provide shipping options through USPS (Please note that USPS doesn't guarantee next-day delivery in all ZIP codes for express). Variations in cost and shipping time are due to the total weight of the order and specific location of the customer.
| Domestic | International | Canada & Mexico |
|---|---|---|
| Standard Shipping(2-9 business days): $4 and up | Standard International(2-4 Weeks): $8 and up | Standard International(1-2 Weeks): $6 and up** |
| Priority (2-3 business days): $7 and up | International Priority Air (6-12 days): $30 and up** |
International Priority Air (6-10 days): $24 and up** |
Express (1-2 business days*): $16 and up |
*USPS cannot guarantee next-day delivery for all ZIP codes.
**The Standard International option tracks package only while it is in the United States. International Priority Air option includes delivery status tracking info within the destination country.
8. I put in my order and haven't received a confirmation email. How do I know it's gone through?
PayPal will automatically send you one email when you place your order and another when we print your shipping label. If you don't receive your confirmation email soon after your purchase, check your spam or junk email folders. If it's not there, please contact us at orders@sockeyemedia.com. Your order is important to us, and we want to get it right.
9. How does the promo code work?
Upon checkout at our estore, you'll see a blank space marked "Enter Promo Code". Type in the code word there, then click "Update". The discount automatically will apply to your order. Then click "Make Payment", and you'll be directed to PayPal. PayPal processes all our payment and shipping. If the code doesn't work, make sure you have the most updated version of your browser and that your settings allow you to be redirected to another site.
10. How does shipping work?
When you have finished shopping on our estore, and are ready to complete your purchase, click "Make Payment". You will be directed to PayPal, which handles all our payment and shipping. (If you do not have a PayPal account, you can use a credit or debit card. Follow that option by clicking the "Don't have a PayPal account?" link underneath the username/password bars. PayPal also can arrange for funds to be pulled from your bank account.) Enter and/or verify your shipping and payment information. Please make sure your address is correct. Next, select your shipping method from the drop-down menu. (This is where you choose the speed/cost of your shipping). Then click "pay now". PayPal automatically will send you a confirmation. When we process your order and print your shipping label, you will receive another email with your tracking code. The purchase will appear on your credit/debit card statement as PAYPAL*MOTHERGOOSE, and the confirmation email will cite Sockeye Media, LLC. As always, if you have any questions or concerns about the shipping process, please contact us at orders@sockeyemedia.com.
11. How much is shipping?
It varies. Our shipping costs are competitive with most online vendors. Our standard international rates are lower than Amazon's. We provide options, including USPS standard, expedited and express. (Please note that USPS doesn't guarantee next-day delivery in all ZIP codes for express). See our cost/time chart below, where variations represent the DVD as the lightest package and lowest price and the Superpack as the heaviest and highest price:
| Domestic | International | Canada & Mexico |
|---|---|---|
| Standard Shipping(2-9 business days): $4 and up | Standard International(2-4 Weeks): $8 and up | Standard International(1-2 Weeks): $6 and up** |
| Priority (2-3 business days): $7 and up | International Priority Air (6-12 business days): $30 and up** |
International Priority Air (6-10 business days): $24 and up** |
Express (1-2 business days*): $16 and up |
*USPS cannot guarantee next-day delivery for all ZIP codes.
**International Standard tracks only until package leaves United States. International Expedited option includes delivery status tracking info within the destination country.
12. How about returns and refunds?
We would be nothing without our fans, and we want to make every reasonable effort to ensure their happiness with our products. If you're unhappy with your purchase for any reason, please return it and we will reimburse you for the product's cost. We would appreciate hearing about why you didn't like your purchase – we're dedicated to constant improvement. Please email us at orders@sockeyemedia.com, and we will be happy to make an arrangement.
13. Where can I find Mother Goose Club?
You can find Mother Goose Club here:
In the works: App, additional videos, Nursery Rhyme Planet site for parents and teachers
14. How do I contact Mother Goose Club?
For all purchase-related inquiries, email orders@sockeyemedia.com. For all other communiqués, email mothergooseclub@sockeyemedia.com.
